Superbiz Red Carpet

Superbiz Red Carpet is the Superservice you deserve. It is a better, faster, and more efficient exchange exclusively for Superbiz members. In the barter world, customer service is everything and our commitment is to you! That’s why we created Superbiz Red Carpet.

At Superbiz, we are dedicated to serving all of our member’s wishes and needs with respect, concern, and exceptional customer care; it’s not only our promise,
it’s our ethic and our passion as well.

Answers are always just one call away,
where a Trade Director can be reached immediately with a promise to:

Listen with respect and care
Absorb the member’s wishes and needs as our own
Do the barter related work, not ask the customer to do it
Offer specific solutions, not runarounds
Give satisfaction and a sense of accomplishment

Whether the request is simple or complex, we will always do our best to reach your goal.

What our members should expect from Superbiz Red Carpet:

Resolution in a single call
Super Trade Directors that you can easily communicate with via Telephone, Email, SMS Text, or Fax
Brokers that are available just when you need them, including days, nights and weekends. At Superbiz, we’re not “Nine to Fivers.” We are dedicated barter professionals that put the member’s needs and wishes first and will walk the EXTRA MILE to fulfill them
Needs are understood
Your barter trade records and history are accessed quickly via our automated computer brokering system

What We Do! We:

Provide expeditious customer service and barter trade brokering
Pride ourselves in our transaction, record keeping, and billing accuracy
Conduct ourselves with integrity, professionalism, and grace
Honor those with whom we work, as we will honor those we serve
Are responsive to the needs and requests of our customers and business partners

Excellent Service Experience

Ensuring YOUR contact with our Super Trade Directors at all times is:

Accessible

‘Round-the-clock’ instant access to barter professionals (‘Trade Directors’) who are knowledgeable, fully trained, and committed to delivering service excellence to YOU, wherever YOU are in the world, 24 hours a day, 365 days a year

Every member of Superbiz gets proactive vs. reactive service

Dedicated Trade Directors that provide personalized service

Enjoyable

Courteous & professional Trade Directors

Friendly & personalized – exhibiting personality & character, not ‘automated’ or ‘call-centre-like’ following prescribed scripting

Timely

Updates on request status (via email and phone) as frequent as necessary to keep YOU properly informed.

Ad-hoc request status updates available, 24/7/365, wherever YOU are in the world

Convenient

Experienced Super Trade Directors asking relevant & detailed questions about your request(s) at the point of initial discussion according to your unique barter request, saving YOU time and preventing delays

Valuable & Relevant

Understanding YOUR lifestyle, wants and barter needs, and providing ‘Insider’ objective solutions and referrals, based on YOUR personal preferences & interests** – using an exclusive network of Worldwide Barter Exchanges

Privacy Policy

Handling & fulfillment of YOUR Barter requests with the utmost sensitivity, discretion and confidentiality, as well as cultural considerations and awareness at all times

YOUR personal data and barter transactions recorded in a secure company CRM database (see Privacy Policy) handled with care and discretion at all times

Effective & Rapid Complaint Handling

Available for YOUR valuable feedback via phone, email, face-to-face meetings or on: trade@superbiznow.com

Swift acknowledgement of YOUR Superbiz experience related concerns by your Trade Director and Trade Manager where necessary, personalized handling & investigation by an appropriate Superbiz team member, committed to acting in YOUR best interests at all times.

Follow up post-complaint resolution to ensure your customer satisfaction and to get the trade done

Welcoming Feedback

Regularly contacting YOU directly via telephone, email or in person, from an appropriate Superbiz Team member to gauge the quality of your Superbiz experience.